FAQ

Potato flakes are thin, dehydrated flakes made from fresh potatoes through cooking, drying, and rolling. They are used for quick rehydration into mashed potatoes or as a food ingredient.

Potato flakes retain the whole potato components (including fiber, protein, and flavor), while potato starch is a purified carbohydrate extract. Flakes offer a more authentic potato taste and texture.

They are widely used in instant mashed potatoes, snacks, baked goods (like potato chips , fries and cookies), pet food, fish bait and feed etc.

Yes, our potato flakes are made from 100% fresh potatoes with no added preservatives, colors, or artificial additives.

Yes, it is plant-based and entirely suitable for vegetarians and vegans.

Unopened and stored in a cool, dry place, the shelf life is 24 months. After opening, seal tightly and use within 6 months.

Store in a cool, dry, and dark place, away from heat and humidity.

Absolutely. Adding potato flakes increases the moisture, softness, and shelf life of bread, and imparts a unique flavor.

Yes. It can be used as a coating or added to batters to help create a crispy crust and reduce oil absorption.

We offer Non-GMO Project Verified options. Please check the product specifications or inquire for confirmation.

We hold ISO 22000, HACCP, FDA registration. Optional certifications include: BRCGS, Halal, Kosher, Organic, Non-GMO, etc.

Yes, we offer free samples (typically 500g) to new clients or potential large-volume buyers. The customer is responsible for international shipping costs.

Please submit a request via the “Contact Us” form on our website, including your company info and intended use. Our sales team will respond within 1-2 business days.

The MOQ for standard products is one 20-foot container (approx. 18-20 metric tons). For trial orders, MOQ can be reduced to 2-5 tons (terms negotiable).

Price varies based on order quantity, specifications (e.g., organic, granulation), packaging, and destination port. Please provide detailed requirements for a quotation.

Yes, tiered discounts are available for orders exceeding one container or for long-term contracts.

Standard packaging is 25 or 20 kg/bag (multi-layer paper bag with food-grade PE liner).

Yes, we offer OEM/ODM services, including printing your brand, logo, recipe, and nutrition facts on the packaging. Please inquire for the minimum order quantity for customization.

We accept Telegraphic Transfer (T/T) and Letter of Credit (L/C). Flexible payment terms are available for established customers with good credit.

After receiving the deposit and order confirmation, the lead time for standard products is 15-20 days. Customized products or large orders require 30-45 days.

Shipping time depends on destination and mode. Sea freight to major US/EU ports typically takes 25-40 days; air freight takes 5-10 days.

We typically trade on FOB or CIF terms. We can arrange shipment and assist with customs documentation, but import clearance is usually the buyer's responsibility.

We provide Commercial Invoice, Packing List, Bill of Lading/Air Waybill, Certificate of Origin (COO), Certificate of Health (COH), and Certificate of Analysis (COA).

We implement full-process quality control from raw material procurement to finished goods. Each batch undergoes rigorous physicochemical, microbiological, and sensory testing.

Yes, a batch-specific COA, showing key parameters like moisture, ash, and microbiology, accompanies each shipment.

Yes, we offer different granulation ranges (e.g., 20-40 mesh, 40-60 mesh, 60-80 mesh) to suit various application needs.

Our product moisture content is typically controlled below 8% to ensure stability and a long shelf life.

Yes, we control product color through selected potato varieties and optimized processing to ensure consistent whiteness between batches.

Visits from potential large clients or partners are welcome by appointment. Please contact our sales team in advance to arrange.

Yes, we have a professional food application R&D team that can provide technical support such as recipe development and process optimization for clients.

Within 30 days of receipt, if there are non-human-caused quality issues confirmed by us, we accept returns or exchanges.

You can inquire via the website, send an email, or contact our sales representative directly. After confirming the quotation and terms, we will send a formal sales contract.

After shipment, we will send you the Bill of Lading or tracking number so you can monitor the cargo status on the carrier's website.

We have limited ready stock for some standard specifications. For bulk orders, we typically produce to order to ensure freshness.

This depends on your country's regulations. Common documents include Health Certificate, Free Sale Certificate, Ingredient Statement, etc. We can assist.

No, our product is not irradiated. We ensure microbiological safety through high-temperature cooking and strict hygiene controls.

Yes, we can arrange Halal certification for orders. Advance notice is required, and there may be additional costs and lead time.

Yes, we can arrange Kosher certification for orders. Advance notice is required, and there may be additional costs and lead time.

We are a vertically integrated manufacturer with our own modern factory, controlling quality from the source.

Our potatoes are sourced primarily from contracted planting bases in Xinjiang China, where the climate and soil yield high-quality potatoes.

We use advanced drying technology with strict temperature and time control, resulting in even color and minimal scorched spots, meeting high industry standards.

When rehydrated, the texture is light, fluffy, and smooth, similar to high-quality homemade mashed potatoes.

Yes, when blended with other gluten-free flours (like rice flour, tapioca starch), it can improve the texture and cooking tolerance of noodles.

Yes, we provide a technical library for commercial clients, containing application recipes and process suggestions for various foods.

Suitable. As an easily digestible carbohydrate source, it can be used in sports energy bars, recovery drinks, etc.

Yes, it remains stable under high-temperature processing like baking and frying, without breaking down easily or developing off-flavors.

Flakes are thin and rehydrate quickly with a fluffier texture; granulates are granular, rehydrate slower, and offer a chewier mouthfeel.

We seek exclusive or non-exclusive agents in some regions. Established food ingredient distributors are welcome to contact us.

Yes, we offer full OEM services, including formula customization, packaging design, and production.

Yes, our products comply with EU regulations regarding contaminants, pesticide residues, and microbiology.

Yes, our factory is registered with the FDA, and our products meet relevant FDA standards.

We have dedicated customer service channels. Upon receiving a complaint, our quality and technical teams investigate promptly and provide an initial response and solution within 72 hours.

Yes, we cooperate with farms to promote Good Agricultural Practices (GAP) and are committed to reducing water usage and carbon footprint.

Our production water is purified, and wastewater is treated to meet standards before discharge, complying with environmental regulations.

Our bags partially use recyclable materials. We are actively exploring more sustainable packaging solutions.

We have established a traceability system from farm to factory, allowing key batches to be traced back to specific potato fields.

New customers can enjoy discounted prices or waived sample fees on their first order if it meets a certain quantity. Details available upon inquiry.

We value stable partnerships. Please establish contact through official channels. A good order history and payment credit are the foundation for long-term cooperation.

Yes, we also produce potato granules, potato starch, and other potato-derived products.

You can contact our application technologists via the "Technical Support" form on our website or by email.

Inspect the outer packaging upon receipt and take photos. If damage is found, notify us and the carrier immediately. We will assist with the claim process.

According to target market regulations, it typically includes product name, ingredients, net weight, shelf life, batch number, storage conditions, manufacturer info, etc.

Based on your formula and target country regulations, we can assist in calculating and designing compliant nutrition labels.

Cargo insurance is usually purchased by the buyer or, under terms like CIF, by the seller. We can arrange insurance under CIF terms.

For our standard 25 kg bags, we recommend stacking no more than 10 layers on a pallet to ensure stability and prevent bag rupture.

Yes, the final step on our production line includes metal detection and magnetic separation to ensure product safety.

We strictly control color by standardizing potato varieties, unifying process parameters, and regular instrumental color measurement (e.g., colorimeter).

Yes, it can serve as a carbohydrate source and texture modifier in pet wet food or treats, but must comply with pet food regulations.

Absolutely, it is a traditional and convenient ingredient for making potato pancakes (Latkes).

Perfectly suitable. The ingredient is simply "Potatoes", fully meeting the clean-label requirement of "simple, recognizable ingredients".

We update the website regularly. However, for the most accurate product specs and prices, please refer to real-time documents provided by our sales team.

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We offer complete control from farm to finished product, specialize in high-quality potato flakes, and provide reliable products at competitive prices, along with flexible service and professional technical support.